Privacy Policy

1. Information We Collect

To provide reliable chauffeur and car rental services, we collect information you provide directly to us through our web platform, phone reservations, WhatsApp inquiries, and email requests:

• Personal Identification Details: Full name, email address, contact telephone number, and address.
• Booking & Trip Data: Pickup coordinates, destination drop-off points, flight details (for Patna Airport transfers), pickup dates and times, vehicle preferences, and special trip requests.
• Payment Information: Billing details and transaction reference identifiers. Payment transactions are processed via secure payment gateways/UPI channels; we never store sensitive banking credentials.
• Device & Technical Information: IP address, browser type, operating system, and browsing interactions on our website.

2. How We Use Your Information

We process your personal information strictly for legitimate business purposes, including:

• Fulfilling, confirming, and managing your vehicle bookings and chauffeur dispatches across Patna and Bihar.
• Sending transactional confirmations, driver details, cab registration numbers, and live trip status updates via SMS, Call, and WhatsApp.
• Processing electronic invoices, trip receipts, and refund requests.
• Providing prompt customer care and answering your travel inquiries 24/7.
• Enhancing our website performance, fleet dispatch efficiency, and user experience.
• Complying with statutory transport regulations and road safety obligations.

3. Cookies and Website Analytics

Our website utilizes standard session cookies and analytical technologies to optimize your browsing journey:

• Essential Cookies: Required to enable core site functionality, such as form autofill, session maintenance, and responsive layouts.
• Analytical Cookies: Help us anonymously analyze website traffic, popular travel routes in Bihar, and page loading speeds.

You can adjust your browser settings to refuse or delete cookies at any time, though some interactive features may experience reduced functionality.

4. Third-Party Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We share information only under these necessary conditions:

• Assigned Chauffeurs: Your pickup location, passenger name, contact phone number, and scheduled time are shared with your assigned driver solely to execute your trip safely.
• Verified Service Providers: Trusted third-party technology partners who assist in SMS delivery, cloud hosting, and secure payment processing under strict confidentiality agreements.
• Legal Requirements: If mandated by law, court order, or governmental authorities to protect the safety of passengers, drivers, or the public.

5. Data Security & Storage

We implement robust technical and organizational security measures, including 256-bit SSL encryption, firewalls, and restricted administrative access protocols, to protect your data against unauthorized access, alteration, or disclosure.

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy and to satisfy tax, legal, and regulatory compliance under Indian laws.

6. Your Privacy Rights

Under applicable Indian data protection laws and industry standards, you possess specific rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete contact details.
• Right to Erasure: Request the deletion of your booking history, subject to statutory record-keeping obligations.
• Opt-Out: Unsubscribe from non-essential promotional communications at any time.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact Saarthi Cabs customer support:

• Email: info@saarthi-cabs.in
• Phone / WhatsApp: +91-8507416624
• Office Address: Last house Mahavir Nagar Patna Sadar, Patna, Bihar - 800002, India